FAQ

1. How to Place an Order?

The order process is simple and straightforward, with just four steps:

Select Products: Browse our catalog and add the products you like to your shopping cart.

Enter Information: Go to the checkout page and accurately fill in your shipping address and contact details.

Secure Payment: We support major global credit cards (Visa, Mastercard, American Express, Discover). All payments are processed through a secure encrypted gateway, efficient and without redirects.

Order Confirmation: After successful payment, you will receive a confirmation email, and we will process your shipment promptly.

Payment Security Guarantee: We use a PCI-DSS certified platform and end-to-end encryption technology to ensure your payment information is fully secure. Our system does not store any sensitive card data.

2. Is My Payment Information Secure?

Your payment information is 100% secure. We have implemented dual protection measures:

Global Financial Security Standard: Our payment platform is PCI-DSS certified, meeting international payment data security standards.

Bank-Level Encryption: Through SSL/TLS encryption, your credit card information is fully encrypted during transmission, ensuring a worry-free experience.

3. Order Shipping and Delivery Time (Direct Shipping from the U.S.)

Where will my order be shipped from? How long will it take to arrive?

All products are shipped directly from our U.S. warehouse (USA Warehouse), ensuring efficient processing and quality control.

Order Processing: After payment is successful, orders are typically confirmed within 12 hours and handed over to the logistics company within 2 business days.

Estimated Delivery Time:

Domestic U.S. Orders: Enjoy fast logistics with a standard delivery time of 3-5 business days.

International Orders: Typically 7-15 business days, depending on the destination and local logistics speed.

4. Customs Duties and Import Taxes (All-Inclusive Service)

Do I need to pay additional customs duties or taxes?

No extra payment required. We offer an "all-inclusive pricing" service, making your international shopping as easy as local shopping:

Taxes Included: The total amount paid at checkout includes the product price, shipping fees, and any potential import duties or VAT (Value Added Tax).

No Hidden Fees: After the package arrives, you will not need to pay any additional fees. We handle customs clearance and tax payment for you.

Smooth Delivery: The pre-paid taxes ensure your package passes through customs smoothly, guaranteeing a "no-surprise" delivery experience.

5. Order Tracking and After-Sales Service

How can I track my order in real time?

We provide full transparency with real-time tracking services:

Email Notifications: After your order is shipped, you will receive an email with the logistics tracking number.

Account Inquiry: You can log into your account at any time to check real-time shipping updates in the "Order History" section.

Official Tracking: You can use the tracking number on the official websites of UPS, DHL, FedEx, etc., to view the detailed location and estimated delivery time of your package.