Refund policy
Thank you for your support and trust. Your satisfaction is our top priority. If you are not completely satisfied with the product you received, we are here to assist you.
1. 30-Day Hassle-Free Return Guarantee
We offer a 30-day return policy starting from the day you receive the product (based on the logistics delivery date).
Return Conditions: The product must be in its original condition, unused, unwashed, undamaged, and with all original labels intact.
2. Damaged, Defective, or Incorrect Items
Please inspect your items immediately upon receipt. If you notice any of the following, please contact us within 48 hours:
The product is damaged during shipping.
The item received is not what was ordered (wrong item).
The product has a manufacturing defect.
Solution: For these cases, we will cover all return shipping costs and arrange for a fast replacement or a full refund.
3. How to Start the Return Process (4 Simple Steps)
To ensure efficient processing of your return, please do not send items back without prior communication:
Contact Customer Service: Send an email to our official address, including your order number and reason for return (if it's a quality issue, please attach clear photos).
Receive Authorization: Our team will review your request and send you a Return Merchandise Authorization (RMA) and detailed instructions within 24 hours.
Arrange Pickup: For eligible returns, we will provide a prepaid shipping label or coordinate a logistics company to pick up the item. You won’t need to pay for return shipping.
Ship the Package: Properly package the item and hand it over to the courier.
4. Refund Details
Inspection Timeframe: We will complete the quality check within 3-5 business days after receiving the returned item.
Refund Process: Once the return is approved, the refund will be automatically processed back to the original payment account.
Refund Timing: Refunds usually arrive within 10 business days. If it takes more than 15 business days, please contact your card issuer or reach out to us, and we will provide a transaction reference number.
5. Contact Us
If you have any questions regarding returns or exchanges, please feel free to contact us:
Official Customer Service Email: VibeSculptService@outlook.com
Response Commitment: We promise to reply to all inquiries within 24 hours on business days.