Shipping policy
Thank you for your support and trust! To ensure a smooth shopping experience, please carefully read the following order processing, shipping, and fee details:
1. Shipping Location and Processing Time
Shipping Location: All orders are shipped from our U.S. logistics center to ensure product quality.
Processing Time: Orders will typically be reviewed and shipped within 1-2 business days (excluding weekends and U.S. public holidays).
2. Domestic Shipping (U.S. Orders)
To ensure your order arrives quickly, we work with top logistics companies (UPS, FedEx, USPS, etc.):
Smart Delivery: Our system automatically selects the best shipping method based on your shipping address and package weight.
Delivery Time: 3-5 business days.
Shipping Range: We ship nationwide. For remote areas (such as Alaska, Hawaii) or busy seasons (like Black Friday or Christmas), delivery may be delayed.
Tracking: You will receive an email with the tracking number, allowing you to monitor the shipping status.
3. International Shipping (Non-U.S. Orders)
We collaborate with global leading carriers (DHL, FedEx, UPS, etc.) to ensure timely delivery:
Smart Delivery: Our system selects the best shipping route based on the destination, customs policies, and current congestion.
Delivery Time: Typically 7-15 business days. In rare cases (such as customs inspection or extreme weather), delivery may extend up to 20 business days.
Tracking: You will receive a dedicated tracking number to monitor your package's international movement in real-time.
4. Customs Duties and Import Taxes Policy
We offer an all-inclusive service (DDP) to simplify your shopping process:
Prepaid Taxes: The total amount paid at checkout already includes all import duties and VAT (Value Added Tax) for your destination country.
No Additional Fees: Upon arrival, you will not need to pay extra fees. If any charges are incorrectly collected, please contact our customer service immediately.
5. Order Tracking
Easily track your order and monitor your package status:
Automatic Notifications: Once your order is shipped, you will receive a confirmation email with the tracking number.
Tracking Methods: Click the tracking link in the email or visit the carrier’s website directly to check the status.
Information Delay: Logistics updates may be delayed by 24-48 hours. Please try again later if the tracking information is not available immediately.
Account Inquiry: Log in to our website to view real-time shipping progress in the "Order History" section.
6. Risk Warning
Address Accuracy: Please ensure your shipping address is accurate. Errors in the address or inability to contact the recipient may result in additional re-shipping fees.
Damage or Loss: If your package is damaged or hasn’t updated for over 10 days, please contact us immediately.
7. Contact Us
If you have any questions about your order or need assistance with returns, exchanges, or shipping changes, please contact our customer service team:
Customer Service Email: VibeSculptService@outlook.com
Service Hours: We promise to respond to all inquiries within 24 hours.